24/7 human support on WhatsApp
The floating WhatsApp button on every page connects to a real SeedMatch sourcing specialist — around the clock, every day. Here are the hours, what the team can help with, and what stays inside the reviewed project process.
Is SeedMatch's WhatsApp support available 24/7?
Yes. SeedMatch Group's WhatsApp line is open 24 hours a day, 7 days a week. Every message is answered by a human sourcing specialist, not a bot. Complex project matters continue through the human-led review pipeline after the first conversation.
- WhatsApp line open 24/7, every day
- Replies come from human sourcing specialists
- Commercial projects from USD 250K
WhatsApp: +44 7936808834 · Replies from a human, not a bot.
Hours
| Day | Support hours |
|---|---|
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
No chatbot sits in front of the line: every message is read and answered by a person. For complex topics, the specialist may move the conversation into your project brief so everything stays documented in one place.
What the 24/7 team helps with
Start a project intake
Share your crop, location, area and budget band on WhatsApp and a specialist picks it up personally — or continue into the structured intake form.
Structured WhatsApp intakeRFQ and document guidance
Ask what to include in a greenhouse, irrigation or seed-processing RFQ, which technical documents to prepare, and how to compare quotes on the same basis.
Project brief formCountry and technology questions
Ask about commercial greenhouse costs, climate considerations and sourcing routes for a specific country, based on the planning guides already published on the site.
Country guidesFollow-up on an existing brief
Already submitted a brief? Send your reference (for example SM-XXXXXX-XXX) and ask where it stands in the specialist review and sourcing pipeline.
Buyer dashboardWhat stays outside WhatsApp
WhatsApp is the fastest way to reach a human, but a few things deliberately stay inside the reviewed project process:
- Supplier names, websites or direct contacts — identities stay confidential until an introduction is formally approved.
- Formal quotes and price comparisons — these are prepared through the reviewed RFQ process, not improvised in chat.
- Financing approvals — SeedMatch Group is not a lender and never promises rates, terms or approval.
- Projects below USD 250K — the platform focuses on commercial agricultural projects from USD 250K and up.
Common questions
Ready to talk to a specialist?
Write on WhatsApp any time, or send structured project details and a specialist will review them personally. Commercial agricultural projects start at USD 250K.